Tuesday, 19 October 2010
Well I really have to hand it to the call centre in India that dealt with my call today. I was just typing on the Mac when I realised that the internet connection was down. I looked at the BT Homehub and realised that all the lights were on and connected. I checked Samantha and Palin and they were both connected. Uh? One of the things about Macs is that everything is automatic - it just happens - so I had absolutely no idea what to do. Mac diagnostics are pretty good I found. They said that the problem was that I needed to contact my service provider. Hmmm. But why had the Mac suddenly thrown a wobbly and disconnected? It couldn't or wouldn't tell me that. So I rang BT and spoke to Shan. I spoke to him for 1 hour and 5 minutes.
First thing: if you have a BT Homehub then make sure that you keep the ethernet cable handy! I know where my 5 ethernet cables went. Oops. Memo: get one back. However Shan had the patience of a saint and I am now back on line.
The thing was that it was purely a Mac problem. I'm still not sure what the problem was but I have to say that after 65 minutes Shan never batted an eyelid (ok, the occasional sigh of frustration, but he really kept his calm). We ended our relationship a few minutes before the 6 o'clock News. I've now got a full set of notes and if it happens again then....... I shall probably get myself a large Cognac and hide under a table somewhere. I just hope that if I have to ring BT I get Shan.
I'm glad it turned out OK because I've had a brilliantly productive day so far and, even though it's 1850 and I'm sort of watching Strictly Come Dancing...It Takes Two as I write this, it's by no means over yet.
However, I confess that as soon as I was back on line I poured a glass of red. That was a glass and a half ago!
Posted by Graham Edwards at 18:54