(Written yesterday) I woke early this morning all ready to make my next two Christmas Cakes. All went well and by lunchtime I had two new cakes sitting waiting to be fed and wrapped until marzipan time.
I had some printing to do so thought I'd get that out of the way. The first job was just two copies. The first copy went through and the second didn't. Duh! Then I realised that the printer had dropped its connection to the internet. Ah well. Not a problem. Surely!
Three hours later I decided to contact Hewlett Packard. I sent a request for assistance. About 2 minutes later a technician rang and suggested that we go through things from step one even though I had probably done it all already (which, of course, I had).
After the first set of things had been done without success the technician suggested we move on to stage two. No problem. Been there and done that.
However what I was not prepared for was the fact that it worked and I was back on line. Interestingly because I use HP Instant Ink (by far the cheapest way to run my 2 printers) the technician had the whole history of my printers on line. He was even able to tell me that I changed my colour cartridge three days ago.
I had recently been considering a post on the frustrations of never being able to speak to someone these days when a problem arises. It's on hold for a little while!



