Sunday, 29 May 2016
Yesterday I actually managed to get a reading for my broadband speed which even BT would have to admit is exceptional and unacceptable (and theoretically impossible).
If you live on Lewis (and I'm sure many other places) then the chances are that the eternal cries of all the companies selling broadband at speeds we can only dream about will irritate you. Firstly let me say that I am grateful that I have broadband and a mobile/cell phone signal at all. Many do not. However my tussles with BT are reasonably well documented. Since my last series of visits from engineers about a year ago my broadband has, usually, been working. The speed wasn't great at about 1 Mbps. A few months ago the telephone exchange was upgraded to fibre and my speed went up to 2.5Mbps. Whoopee.
A few days ago I lost it completely and then it returned but intermittently and at about 0.24 Mbps.
Yesterday after a telephone conversation with a neighbour a hundred yards away when I could hardly hear her I decided to bite the bullet and have a conversation with someone in India.
"Hello. I would like to report a fault. I have no or intermittent and poor broadband but it may be my telephone line because I can only just hear you and there is a huge amount of crackling on the line."
"You have come to the right person, Sir, I will sort your problem."
Move forward 17 minutes (he had agreed that the readings he was getting were showing that my speeds were poor) during which time I had to ask him lots of times to repeat himself because the phone line was so bad (his English and diction were perfect) he asked me if I was having difficulty with the phone line.
The upshot was that he then tested the phone line and it is faulty. It will be repaired by the 3 June at latest.
Thank heaven I have back-up satellite broadband which, last night, was giving me 27 Mbps.
I'll be back tomorrow with something more interesting which isn't a gripe.