Tuesday, 1 September 2015
Well that's made my day.
When I arrived home last week I received a 'Failure to Attend' letter from the hospital.
I had received a phone call on my answering machine after the hospital appointments department had closed on a Friday evening and I left the Island on the Saturday morning before the letter arrived. The appointment was for the Monday - eight days ago. I rang and left a message on their answering machine saying that I couldn't attend.
After I got home a week ago today I checked that they had received the message and that was confirmed and a new appointment sent. Obviously the 'Failure to Attend' letter was simply a glitch but it did mean a stain on my impeccable record. Being an Edwards these things matter: like not being late. It's just how we are.
So I wrote a very reasonable letter to get the matter off my chest and get the record put straight. After all the ladies (are there any men there?) in the department are always incredibly helpful and pleasant.
I've just had a phone call to admit the glitch, thank me for my feedback, say that my record had been put straight and apologise. So, of course, I was delighted.
If only, if only all organisations would react in that way. A mistake but an even happier customer at the end of it.