To serve, or not to serve, that is the question:
Whether 'tis easier on the mind to suffer
The slings and arrows of outrageous waits,
Or to take one's self to the sea of troubles
That is the self-checkouts. To wait - to fume,
No more; and by betrayal of the check-out staff
The heart-ache and the thousand natural redundancies
That time does come when we, Consumer, shall do the work
For free and Business shall rejoice and profit more.
With apologies to The Bard.
I confess that when I have a few items and there are queues at the checkouts at either of our supermarkets (The Coop and Tesco) I will use the self-checkouts.
However, Tesco is about to get rid of almost all it's serviced checkouts. I can just imagine the chaos that will ensue as many people try to adapt to putting a huge basket of a week's shopping through the self service till and pack it into their bags. Apart from that this is a small community. The checkout is a sociable place as well as a place of commerce. Tesco's plans may or may not go smoothly but with no realistic competition so far as price goes Tesco will have it their way like it or not. The customer is only a cash supplier: a feeder of profits.
And when they ask to go through my shopping and check that I did it correctly what will I say? I will respond "No. You may not. If you insist that I do your work then you will trust me. After all you have probably seen every move I've made and every thing I have bought on your CCTV. "