"My AA (not that AA) [the Automobile Association not Alcoholics Anonymous for the benefit of non-UK or NZ readers] renewal came in. They want more money, but offered me 'extra' services (as I'm a valued customer), none of which I want. They wanted £277 per annum. I went on-line. They are offering what I have for £144 per annum.
The RAC are offering the same for £149 per annum. I phoned [the AA]. We can offer you a loyalty discount of 35%, she said. No, cancel it, I said, and I'll renew it tomorrow on-line for £144. OK, she said. I didn't. I went to the RAC. That'll teach them. Next year, when the RAC do the same, I'll cancel it and go with the AA as a new customer."